Heads of University Management & Administration Network in Europe

2021 Webinar Series

Designing the Total Student Experience for a Digital Era

Thursday March 18, 2021 13:00-14:30 CET

12 months in, we now understand all too well that the pre- and post-COVID worlds are dramatically different.

In the pre-COVID world, most Universities followed a standard playbook for supporting the student experience. But since the first lockdowns of 2020 and the rapid shift to online teaching and support, that playbook has been openly questioned. Many institutions now feel that they are scrambling to meet student expectations of online provision and support.

What do we know about post-COVID student expectations and their levels of satisfaction with online provision? What have we learned so far about delivering an effective digital student experience? What role will ubiquitous digitisation have on student experience strategy and delivery? What are the other big changes underway amplifying technological changes and their impact on the student experience?

These are just some of the issue we hope to explore in our interactive workshop and webinar, delivered with our partner EAB, about designing a Total Student Experience in a Digital Era.

This free 90-minute programme aims to offer a peer learning experience for our members and senior leaders of the student experience, using a combination of small group workshops and plenary webinar sessions.