Heads of University Management & Administration Network Europe

HUMANE Spring Seminar, Frascati, Rome (IT), April 7-8, 2017

The leadership of people, knowledge and change: the contribution of ‘the administration’ to institutional sustainability

As higher education institutions seek to adapt during turbulent times, the narrative surrounding the contribution the so called ‘administration’ makes to institutional sustainability has undergone dramatic change

Whereas once the focus was a one-dimensional lens on cost and value-for-money, institutions increasingly adopt a multi-dimensional focus on customer or client satisfaction, quality of outcomes, effectiveness and true economic efficiency, in shaping the future focus of their student, teaching and research support operations. 

Nor are these new approaches to HE administrative support and institutional sustainability solely underpinned by purely technical interventions, important as process re-engineering, organisational structuring and technology are; contemporary approaches to leadership, talent development and acquisition, and cross-functional team work are now central features of many institutions’ administrative reform agendas. 

Our seminar brings together an impressive array of speakers with first hand experience of leading and managing change in their institutions to affect this seismic shift from passive, reactive support services to future focused, pro-active, well led professional services, actively contributing to their institutions’ future sustainability as vibrant intellectual communities of students and staff.