Heads of University Management & Administration Network Europe

HUMANE Spring Seminar in Aveiro Programme

Digital transformation is getting ready for higher education; but is higher education ready for digital transformation?

(Programme subject to marginal change)






Day one



Registration followed by buffet lunch



Welcome and introduction to the University of Aveiro

Cristina Moreira

Theme one: analytics, digitalisation and AI: a creative and disruptive force on knowledge industries.  Is HE immune?


The effect of digitalisation and AI on the roles and functions of universities:

·       What innovations to current operating models will best allow the HE sector to take full advantage of digitalisation and the capabilities of AI?


·       Who is investing in AI now and what will the future competition look like?

Tim Murphy



Reconfiguring the economics of teaching and research:

·       How will universities need to change their business models to leverage the opportunities created by big data and AI?


·       What are the ramifications of digitalisation on existing boundaries, platforms and other infrastructure of universities and do they need to be redrawn?

Claudia Loebbecke


Are you ready?

·       SWOT-based interactive session in small groups examining the digital strategies of participants’ institutions

Facilitated session


Coffee break


Theme two: Effective governance – how can universities ensure that digitalisation and the use of AI technologies safeguard against the increased risk of accidents and abuses?


Where there is value, there is risk:

·       Digitalisation, AI and cybersecurity – what innovations will enable universities to be proactive and preventative in protecting their data assets?

·       What are the governance, leadership and management challenges in dealing with regulatory turbulence, protecting data assets, and addressing the skills and knowledge gap?


Chris Cobb


Effective governance and data stewardship in a time of fluid and evolving regulation:

·       How will governing bodies manage the new regulatory regime of GDPR?

·       Are university boards ready to shape the future strategy in a digitalised world?




Interactive plenary: Key lessons to take forward

Facilitated Session


Close of day



Drinks reception



Seminar dinner


Day two


Theme three: What does the future look like for student and staff support and services in an expanding digital environment?


Digitalisation and the implications for job creation and destruction:

·       How can universities initiate the necessary changes to their workforce structure as their operating models transform to include virtual infrastructure?


·       What are the skill sets required by administrative and academic workforces?


·       How can universities act pre-emptively to address the gap between current competencies and future requirements?

Anouk Gelan


Case study of Erasmus+ learning analytics project: 

·       Interactive session of how AI can support students and increase engagement, retention and attainment

Tinne De Laet


Coffee break



Taking advantage of digitalisation and AI opportunities in the design of corporate and academic services:

·       As administrative functions are displaced or disrupted, what new alternatives will be created and how will existing services be improved?

Facilitated session


Case study on the use of ‘chatbots’:

·       Interactive session of how AI can meet user expectations of 24/7 services

Thilo Michael


Concluding session: Key themes and practical actions to take home from the seminar

Panel discussion


Lunch and networking



Close followed by lunch and the social programme